Resources
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Delivery
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Returns
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Import duties and taxes
Shipping Methods:
We use a variety of reliable courier services to ensure your artwork arrives safely and on time. You will receive a tracking number via email once your order has been dispatched.
Delivery Timeframes:
- Pick up from Studio, by appointment.
- UK Orders: Typically delivered within 3-5 working days.
- International Orders: Delivery times vary by destination; please allow up to 14 working days.
Shipping Costs:
- Standard UK shipping is free for original artworks
- International shipping costs will be calculated as a bespoke request (contact me for a price)
Packaging:
I love my artwork. All artworks are carefully packaged to prevent damage during transit.
Return Policy:
We want you to love your artwork! If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund, provided the artwork is in its original condition.
Return Process:
- Contact Us: Please email us at [your email address] to initiate a return. Include your order number and reason for the return.
- Repack the Artwork: Carefully repackage the artwork in its original packaging.
- Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or damaged. We recommend using a tracked service to ensure safe return.
Return Address:
Please send to return address: Mr Leigh Glover, The Studio, Kingcombe, Kingcombe Lane, Chipping Campden, Gloucestershire, GL55 6UN
Refunds:
Once we receive and inspect the returned artwork, we will process your refund within 7 working days. The refund will be issued to the original payment method.
Damaged or Faulty Items:
If your artwork arrives damaged or if there is a fault, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, including covering return shipping costs.
Your order may be subject to import duties and taxes, which are applied when the delivery reaches that destination. I have no control over these charges, and I cannot predict their amount. You will be responsible for the payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.